Refund policy – online purchases
We want you to be completely happy with your purchases. If on the very rare occurrence, your item is faulty on arrival, notify us within 14 days of receipt. We will give you a full refund provided that the goods are returned unworn, in their original packaging and in the condition sent. We regret that due to hygiene reasons earrings cannot be returned. We have outlined the UK on-line selling regulations, below for further information.
Items faulty or damaged on delivery
Please check goods on delivery, faulty or damaged items can be returned, please notify us within 14 days of receipt, and they will be replaced where possible or a full refund given.
Please keep all packaging if there is a problem with item or your delivery, such as a damaged package. Photographs of packaging and the product may be required to help understand and resolve any issue you are experiencing.
After this time of 14 days, we have no liability for goods said to be damaged on delivery.
We cannot exchange or refund customer damaged items but may be able to repair them.
Please note that we advise that items are returned by a signed for or tracked service as refunds can only be given on goods received by us.
Return address: Please email us at enquire@suhandmadejewellery.co.uk
A change of mind for online purchases
Under the UK Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order within 14 working days from the day after the day of receipt of the goods without giving a reason.
If your order has been confirmed, but you have not yet received the items, you can change or cancel your order please contact by email at enquire@suhandmadejewellery.co.uk
If your order has already been dispatched, as well as notifying us that you wish to cancel you will need to return the cancelled item(s) at your own expense to the address given. We will refund the order or relevant part of it, including any original delivery charge to you if the whole order is returned as soon as possible and in any case within 30 days of cancellation.
Please note that we advise that items are returned by a signed for or tracked service as refunds can only be given on goods received by us.
If you cancel your order and we do not receive the item back from you, we may arrange to collect the item from you at your cost.
Problems with your online purchases – repairs and refunds
Please get in touch if you have a problem with an item you have bought. Send photos of your issue so we can ascertain the best way to resolve the issue for you. This may be a free repair or a refund within 12 months of the date of purchase. After that time there may be a small charge for repairs, and a refund will not be available.